Comments on: Bug report: missing fields in some devices

By: Emiel

Emiel — Fri, 30 Jan 2009 14:34:00 +0000

thank you for fixing! before it deleted 250+ email adresses from random contacts.. lucky osx gives a message when modifying so many contacts… so I turned soocial of last 2 weeks! now it works fine again! thnx

By: Jon

Jon — Fri, 30 Jan 2009 14:34:00 +0000

I’m not sure if this bug actually applies to me, but I did have an issue the other day when all but 5-10 of my 200+ contacts disappeared from my OS X address book. I managed to get to my work’s outlook (I sync from OS X to gMail to my blackberry (using google’s sync) to my work’s BES) before it had caught up and backed everything up — but I nearly lost all my contact info. Is this the same bug or something else?

Also: having a direct blackberry client would be sweet. Can’t wait.

Thanks for the incredible service.

-J

By: Daniel

Daniel — Fri, 30 Jan 2009 14:34:00 +0000

Hey Jon,
no, deleting that many contacts and not restoring them shouldn’t have happened.
Please send an e-mail to support [at] soocial.com with your username to see what could have happened. It’s pretty easy to make snapshots of your contacts on the Backup page and restore contacts with one click. Did you try that?

cheers,
Daniel
Soocial.com

By: Support Monkey

Support Monkey — Fri, 30 Jan 2009 14:34:00 +0000

@Jon Thanks for your mail. Found out in the logs that OSX actually sent a delete for every contact. And one got added: "Apple computers" Go figure? We are investigating to see what happened.

By: David

David — Fri, 30 Jan 2009 14:34:00 +0000

S60 type nokia. had to ‘force update’ to get is going again. lots of details re-appeared on my phone. still some fear of commitment but this seems to be going towards ‘going steady’ with soocial now. thanks for solving this!

By: Kunal Bajaj

Kunal Bajaj — Fri, 30 Jan 2009 14:34:00 +0000

I think Soocial is a fabulous idea and I have been looking forward to a real version for a while now. However, ever since I installed it, I realized that my mac does not talk to soocial too well (some fields such as additional work numbers or additional home numbers do not sync), soocial does not talk to GMail too well (firstname gets mangled if you save names such as John & Jane Doe) and so on return sync back from Soocial — you get many more contacts (now all mangled up) than you started with!

Also, the Outlook beta seems to have loads of issues. When I did install it — I was spooked by the number of changes and loss of data and so I reverted back to my old way of csv files import and export.

I shudder to think of what will happen if I attempt to sync my address book to GMail and outlook (at work).

I understand that getting all these apps to talk to each other must be crazy difficult, but Plaxo does a very very decent job of syncing my mac address book and outlook at work. I used it for many years until the donkeys at Plaxo decided to turn it into a facebook, in a failed attempt at gaining market cap.

Right after — my Fortune 500 company blocked access to plaxo. Social Networking sites are a no-no! I could not access plaxo anymore and was looking forward to Soocial — but looks like it will be a while before you guys have this figured out.

Until then — I’ll have to live with import/export to csv. Wish someone could get the guys at Mac and Windows development to agree on a standard (perhaps .vcf) so that phonebooks can finally be synced!

By: Stefan Fountain

Stefan Fountain — Fri, 30 Jan 2009 14:34:00 +0000

@andrew: the BlackBerry is very close. If you want to have a private alpha test we can send you the client. Just drop an email to support@soocial.com and refer to this comment. As far as syncing pictures go – we have the basic framework in place. Now we need to code the quirks and ways to handle different picture sizes correctly. Getting there but not quite yet. I do agree that it is quite a killer feature to have though.

@Kunal: Thanks for your long reply! It sucks to hear your personal experience with Soocial has not been hassle-free. We are constantly improving our service, especially the combination of different platforms has been hard to crack. That is one of the reasons we needed to implement Contact Massaging. We are nearing a big update to our Outlook client that will be much more stable and also sport an improved UI. As far as GMail syncing messing up names – there is little we can do about that as GMail just merges the first and last names and we have no reliable way to unmerge them after they’ve been synced. We are also working on that and Contact Massaging will take care of that to.

@David: thanks for testing and your positive feedback. Hearing that is worth all the extra effort we put into Soocial.

@Julo: I’ll have our support guy email you to get to the bottom of what is disappearing and why.