Soocial blog

Unfortunately our syncing with Highrise has been switched off the last few weeks.

There was a bug in our syncing with Highrise that destroyed data in Highrise accounts. The bug occurred if a user updated a contact and Soocial would sync it to Highrise by first deleting and then adding it as a new contact. For Highrise this is a serious problem because data is attached to the People you have in Highrise – for example your Cases. This bug was fixed quickly however the guys at 37signals (correctly) felt the bug was so serious they decided to disallow our syncing until the fix was proven.

Of course we take these bugs seriously and have been working together with 37signals to resolve this issue. Right now we have about 15 users syncing again with Highrise and syncing is working correctly and stable.

We want to respect 37signals request to wait with switching on all users until they feel the issue is correctly resolved and proven to be working. We are only switching on those accounts that users directly request to be included in the test group. If you want your account to sync again with Highrise let us know and we will add you to this list.

We hope all Highrise users can soon sync again and feel safe about using Soocial to do this. Thank you Highrise users for your patience in helping us improve Soocial!