We’ve caused a bit of confusion today and I’d like to set the record straight. Is the Soocial iPhone app out or not?
Technically the app itself is ready and works nicely, however our sync server has proven not to be ready. So we have decided to block syncs from the iPhone for a few days. This is very unfortunate because we’ve been anticipating this release for a while. But we find it more important to not cause damage to your address book and thus have made this decision.
So what happened?
In short the syncing will break on photo’s that are attached to contacts. We could leave it up and let the users decide but the bug is major enough and we care a lot about your address books that in some cases it will replace contacts and thus leave you stranded without them. This is totally unacceptable and we are deeply sorry this has been a hassle for any of you affected.
We are working very hard on a fix and will let you know here when the issue has been solved.
For those of you that have experienced problems and missing contacts, rest assured your contacts _are_ safely stored in Soocial and once we have this issue fixed a simple sync will restore everything correctly.
UPDATE: The Soocial iPhone application is back in the AppStore and syncs well. However the initial sync can take a while (especially if you have many pictures), so long in fact that it can time out and then the sync can fail. In some circumstances this can also cause loss of data.
For this reason we advise only the adventurous to try it out for now, until we give the go ahead that it is safe.
6 Comments
Cool… I synced and lost 400 of my contacts, synced again, lost another 100, then synced and they reappeared.
The app works very nicely though and setting it up to my soocial account was sooooo easy.
Hi Philip, thanks for trying it out!
What happens is that we merge contacts, it might seem scary but they always reappear. The strange thing that you mention though is that they disappear. We will have to look into that. It could very well be a related bug to the photo sync bug.
How goes photo sync with other devices/services? As of yet I don’t see any evidence of syncing between, e.g. my GMail account and Blackberry. Nor Outlook.
Would be great with some more info on the iPhone app, for the curious users… Do you use Push notification to indicate when sync may be needed? I’m using the Google/Exchange push sync today for the iPhone(and syncing Google through Soocial), how would this improve or change my contact sync with iPhone? Photo sync would one benefit I take it? Any expectation when the issues will be resolved?
@colin:
Hi Colin, we are not yet doing photo sync with any other devices other than some Nokia’s and now the iPhone. We are working on support for photo’s for GMail, OSX and Outlook. Expect Gmail relatively soon, Outlook and OSX before the end of the year.
@kmk:
Good points, right now we don’t do push notification. Google Sync will resize your photo’s to 96×96 pixels and then sync ok – depending on your setup. Soocial’s syncing will also support photo’s for all devices and connections soon.
Hi,
Where put de i-app the contacts? into ‘at my iPhone’? I want no meshup my exchance contacts. Now i sync iTunes/Outlook my ‘workcontacts’ and my private pushed Gmail(exchance)