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Yikes, it’s that scary dialog again

Dear OS X syncers…

… today we made a big update to our sync servers. Chances are that many of you will see this dialog box:

Mac OS X Sync services Conflict Alert Dialog

This is caused by the sync server sending contact information in a slightly different way (a better way™) than it used to. The OS X Address Book is scared of things that look like big updates so it will ask you to decide in its place what it should do. You can calm it down by pressing the “Sync Contacts” button while reassuring the address book with something like this: “Hush hush dear Address Book, it’s all right. It’s just Soocial syncing my contacts.”—preferably in a soft soothing voice.

Dear phone syncers, Outlook syncers…

… because this is a big update it might take a few attempts to log in or get your contacts synced. The first sync right after the big update might also take a minute longer than what you’re used to but after that, things will be as fast as before.

This entry was written by Stefan Fountain and posted on May 11, 2009 at 10:03 and filed under Home with tags , . Bookmark the permalink. Follow any comments here with the RSS feed for this post. Both comments and trackbacks are currently closed.

2 Comments

  1. E
    Posted May 11, 2009 at 10:03 | Permalink

    E loves Soocial. Keep up the good work guys.

  2. Stefan Fountain
    Posted May 11, 2009 at 10:03 | Permalink

    For those of you trying to Sync with the OSX client, your syncs will fail with "The password seems to be incorrect". They are actually failing due to this upgrade, after a few minutes you should be able to sync again.

    We still need to upgrade our client to include meaningful messages in these cases.